My conversations with Enterprise

that day were all on the phone; we never got far enough for them to see my physical card. And keep in mind that I’ve done business with them for years – I was a repeat customer without a single reported incident. They specifically asked me on the phone that day whether I’d be using a debit or credit card. So at some point, that particular office or perhaps a regional office made the specific decision to proactively include that Yes/No detail as part of their rental policy. At which point, they lost us as customers.