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Posted by gbmonline on

Maybe she’s not covered in farm dirt when she shows up at the counter!

Seriously, I think my mistake was calling the office to see what was available first, rather than going online and doing my reservation there. By speaking to me before the reservation was made, they were able to check whether I’d be using the credit vs debit. There’s a world of difference between catching that sort of detail on the phone before the reservation has even been made, versus while the customer is standing there, on a schedule, expecting a car which has already been paid for. If I found myself really truly needing a car from Enterprise in the future, that’s the route I’d take. But given the 3rd degree I got from Enterprise, it’ll be a cold day in heck before I’m that desperate.

Posted by gbmonline on

My conversations with Enterprise

that day were all on the phone; we never got far enough for them to see my physical card. And keep in mind that I’ve done business with them for years – I was a repeat customer without a single reported incident. They specifically asked me on the phone that day whether I’d be using a debit or credit card. So at some point, that particular office or perhaps a regional office made the specific decision to proactively include that Yes/No detail as part of their rental policy. At which point, they lost us as customers.

Posted by gbmonline on

That’s a possibility

If it just looked like a VISA card, and didn’t flag their machine as debit or credit, they wouldn’t know. I’ve also
heard that airport locations are more lenient, and you just have to show them your round-trip ticket to use a debit card. I haven’t
rented at the airport in maybe 10 years, so I don’t know.